1. Information We Collect

We collect information you provide directly to us when using our mobile app development platform. This helps us deliver better services and improve your experience with MediaBridgex.

Personal Information

• Name, email address, and contact details when you create an account
• Profile information including company details and preferences
• Payment information processed securely through third-party providers
• Communication records when you contact our support team
• Project data and app configurations you create within our platform

Technical Information

• Device information including IP address, browser type, and operating system
• Usage data showing how you interact with our platform
• Performance metrics to help us optimize our services
• Cookies and similar tracking technologies for functionality and analytics

2. How We Use Your Information

Your information helps us provide, maintain, and improve our mobile app development services. We're committed to using your data responsibly and transparently.

1. Service Delivery: Processing your requests, managing your account, and providing technical support for your mobile app projects
2. Platform Improvement: Analyzing usage patterns to enhance features and develop new capabilities for our development tools
3. Communication: Sending important updates about your projects, security notifications, and relevant product announcements
4. Security: Protecting your account from unauthorized access and preventing fraudulent activities
5. Legal Compliance: Meeting our obligations under Irish and EU data protection laws

3. Information Sharing and Disclosure

We limit sharing your information to specific circumstances that directly support our services or comply with legal requirements.

Service Providers

We work with trusted third-party companies that help us operate our platform:

• Cloud hosting providers for secure data storage and platform reliability
• Payment processors for handling subscription and transaction payments
• Analytics services to understand platform usage and performance
• Customer support tools to manage and respond to your inquiries

Legal Requirements

We may disclose your information when required by law or to protect our rights and the safety of our users. This includes responding to valid legal requests from Irish or EU authorities.

Business Transfers

If MediaBridgex is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you of any such change in ownership or control.

4. Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

While we implement robust security measures, no system is completely immune to threats. We continuously monitor and update our security practices to address emerging risks and maintain the highest standards of data protection.

5. Your Privacy Rights

Under the General Data Protection Regulation (GDPR) and Irish data protection laws, you have several rights regarding your personal information. We're committed to helping you exercise these rights.

1. Access Right: Request a copy of the personal information we hold about you, including details about how we process your data
2. Rectification Right: Ask us to correct inaccurate or incomplete personal information in your account or our records
3. Erasure Right: Request deletion of your personal information, subject to certain legal and contractual obligations
4. Portability Right: Receive your personal data in a structured, machine-readable format or request transfer to another service provider
5. Restriction Right: Limit how we process your personal information in specific circumstances
6. Objection Right: Object to certain types of processing, including direct marketing communications

How to Exercise Your Rights

To make a request regarding your personal data, contact our privacy team at [email protected]. We'll respond within 30 days and may ask you to verify your identity to protect your information. There's no charge for most requests, though we may apply reasonable fees for excessive or repetitive requests.

6. Data Retention and Deletion

We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention practices balance your privacy rights with our legitimate business needs.

Retention Periods

• Account information: Retained while your account is active and for 3 years after account closure
• Project data: Stored during your subscription period and for 90 days after cancellation for recovery purposes
• Payment records: Kept for 7 years to meet Irish tax and accounting requirements
• Support communications: Maintained for 2 years to improve our customer service
• Usage analytics: Aggregated and anonymized data may be retained indefinitely for product improvement

Secure Deletion

When we delete your information, we use secure deletion methods to ensure data cannot be recovered. This includes removing data from our primary systems, backups, and any third-party services we use. Some anonymized data may remain in our systems for analytics purposes but cannot be linked back to you.

7. International Data Transfers

As an Irish company, we primarily process your data within the European Economic Area (EEA). However, some of our service providers may be located outside the EEA, and we take steps to ensure your data remains protected.

Transfer Safeguards

When we transfer your data outside the EEA, we use appropriate safeguards including:

• European Commission Standard Contractual Clauses with our service providers
• Adequacy decisions recognizing equivalent data protection in certain countries
• Binding corporate rules for multinational service providers
• Regular reviews to ensure ongoing compliance with EU data protection standards

You can request more information about our international data transfers and the safeguards we use by contacting our privacy team.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyze usage patterns.

Types of Cookies We Use

• Essential cookies: Required for basic platform functionality and security
• Preference cookies: Remember your settings and customizations
• Analytics cookies: Help us understand how users interact with our platform
• Performance cookies: Monitor platform performance and identify technical issues

Managing Cookies

You can control cookies through your browser settings, though disabling certain cookies may affect platform functionality. We provide a cookie preference center where you can manage non-essential cookies and update your choices at any time.

9. Children's Privacy

MediaBridgex is designed for business and professional use. We don't knowingly collect personal information from children under 16 years of age. If we discover that we've collected information from a child under 16, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or platform features. We'll notify you of significant changes through email or platform notifications.

The "Last updated" date at the top of this policy shows when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we protect your information.